The Thomas J. Hatem Memorial Bridge (US 40) E-ZPass® Maryland Customer Service Center has been closed to accommodate construction and maintenance projects/equipment at the bridge facility. Customers are encouraged to use the JFK Memorial Highway (I-95) Customer Service Center while the Hatem Bridge location is closed. We thank our valued customers for their understanding.
For a full list of center locations at Maryland toll facilities and their operating hours, click here.
As a reminder, service centers are operating at limited capacity to help limit the spread of COVID-19. In addition to limiting capacity to reduce foot traffic and the number of customers in centers at one time, the MDTA has procedures in place to protect customers and staff, including:
Face coverings: MDTA customer service representatives and all customers are required to wear face coverings while in Customer Service Centers. Customers also will be asked a series of screening questions in order to enter a center. Anyone who is experiencing flu-like symptoms or who has recently been exposed to someone with symptoms should postpone their visit.
Safeguard dividers: The MDTA has installed plexiglass dividers at each station to protect customers and staff during transactions.
Social distancing: All Marylanders are advised to practice social distancing to prevent the spread of COVID-19. Social distancing procedures are in effect at all Customer Service Centers, including ground/floor stickers to mark safe and proper distances of six feet.
Workstation cleanings: Workstations are cleaned and wiped down between each customer visit. The MDTA is asking customers for their patience during the cleanings.
Customers are encouraged to take advantage of the many E-ZPass® services that can be completed 24/7 from the comfort and safety of home by visiting ezpassmd.com or calling 1-888-321-6824 (711 for MD Relay). To speak with a representative, call the toll-free line between 7 a.m. and 6 p.m. Monday through Friday. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.