As the MDTA continues transitioning to our new 3G tolling system, a software glitch has occurred and Hatem Bridge Discount Plans customers are being Video Tolled in error. We are working with both our current contractor and the new 3G tolling system contractor to identify why this is occurring and, in the meantime, we have suspended all Video Toll billing notices at the Hatem Bridge until further notice.
If you are an active Hatem Discount Plan customer and received a Notice of Toll Due in the mail, please understand that you were billed in error. These notices are being dismissed and you will not owe any money, so no further customer action is needed.
We apologize for any inconvenience this has caused our customers. If you are a customer that still requires assistance or has questions, please contact us at the E-ZPass Maryland Customer Service Center at 1-888-321-6824.