Meet Communications Supervisor Stacy Clas from the Department of Public Safety. Stacy has worked for county government for 20 years and has been in her current position for four years.
As a Communication Supervisor, her job includes maintaining the Computer Aided Dispatch system, answering 911 calls and dispatching emergency personnel. When dispatching aid, Stacy ensures the proper equipment is available on the scene.
Additionally, she takes pride in supervising call center staff and providing them with the tools and training they need to successfully do their job. That means she regularly requests funds for training, conferences and public education materials as well as administers a quality assurance program which identifies opportunities to create operational efficiencies and areas where team members may need additional support.
Over the course of her career, Stacy has witnessed the 911 call center grow with exciting advances in technology. For example, the call center has become more equipped at handling emergencies with a brand-new public safety radio system that can better pinpoint a caller’s location.
“Every day is something new. I never know what the day will bring,” she said. “Dispatchers are the primary lifeline when you need help in a crisis. We help callers manage life-threatening situations and render aid until responders arrive on the scene. Anything I can do to help optimize a dispatch for a responder is a win for me.”
Stacy was born and raised in Calvert County. In her free time, she likes to do house projects and build things such as beds for her children. She also enjoys camping and spending time with her family.
Thank you for all that you do Stacy!